ZEN SOUL STUDIO POLICIES AND PROCEDURES
Zen Soul Studio strives to offer our students and community creative and challenging classes, educational and hands-on teaching, a fun and judge free environment and exceptional client services while fostering empowering self growth and positive relationships.
To assist in holding ourselves, the space and each other accountable, we have created our Studio Policies and Procedures and have made them available for you; please read in full below.
Schedules, teachers, prices of classes, passes, memberships and/or products are subject to change without notice. Please, always check our website for our most current offers and updates.
Your personal information and privacy is of the upmost importance to us. Any information you chose to disclose will only be used to assist us in providing you the services requested and optimize your experience at Zen Soul Studio. Your email will be added to our mailing list but will not be used as spam or sold for advertisement rather for updates on canceled classes and updates regarding your account, should there be any.
Policies and Procedures
Registration/Liability Waiver, Prices and Packages:
We offer 5 and 3 Class packs, 1 Class Drop-In Rates and a Month to Month Unlimited Class options as well as Gift Cards for your convenience. Registration and completion of Zen Soul Studio’s liability waiver are necessary before your first class and can be completed online at our website www.ZenSoulStudio.com, right through the MindBody app within Zen Soul Studio’s profile, or in person. Students will not be able to participate in any classes or events offered at Zen Should Studio without having completed the liability waiver and registration. Registration includes personal information such as first and last name, phone number, address and emergency contact.
Please make sure to read and understand the liability waiver before your first class. Staff members are available to answer any questions, should you have any.
Zen Soul Studio is not responsible for any medical emergencies, accidents or costs incurred because of emergencies/accidents that may have happened within the walls of Zen Soul Studio, the surrounding vicinity or after having participated in any classes/activities/workshops at Zen Soul Studio. Please always check with your primary care physician before participating in any strenuous activity, yoga classes or any other physical or mentally activating workshops.
Although we offer Drop-In options, booking your classes through MindBody or calling in advance will help secure your spot in class. Payment must be made before the start of each class. By utilizing MindBody, you will be able to easily keep track of the amount of classes you have on your profile, your payment, scheduling and other important information about your classes. Zen Soul Studio will also assist in keeping track of your classes whether you sign up over the phone, in person or online. A staff member is always available to extend information about your profile upon request. Requests cannot be made over the phone and must be made in person or via email as we strive to keep your personal information and privacy secure.
Cancellations and Refunds
Gift Cards are non-refundable and non returnable.
Our 3 and 5 Class Packs are non-refundable.
1 Month Unlimited Class Pack
Monthly Unlimited Recurring Auto Pay
Classes and packages cannot be shared between others.
In order to sign up for the Monthly Unlimited Recurring Auto Pay option, you will need to have a MindBody account active as the payment will be generated through MindBody and processed by your bank. The Monthly Unlimited Recurring Auto Pay option is non-refundable after having been processed for the month, unless there was a mistake that took place on our part. If you would like to cancel your Monthly Unlimited Recurring Auto Pay option, you will need to do so 30 days prior to your auto pay date. Your auto pay date will be generated upon your first payment and each month your payment will be automatically withdrawn from your bank account, unless given a 30 day cancellation notification.
Workshops require a 48 hour cancellation notice. Cancelation requests that are not noted within 48 hours of the event will only be honored if your space can be filled.
Classes require a 24 hour cancellation notice.
Zen Soul Studio has a maximum capacity number in which the studio can only fit a certain number of mats comfortably and safely within the space. However, if the class has reached capacity, we kindly ask that you register and return for an alternate class. It is recommended to register and book your class online prior to arrival to help secure your spot. Credit will not be taken if the class is full and you are unable to participate in the class you have signed up for. *does not apply for no-shows or invalid cancelations.
Each student is required to check-in upon arriving to their class and for each class thereafter, should you decide to double up on classes on the same day. Zen Soul Studio conveniently provides 2 iPads in which you can use to check in once you have arrived.
Please stay mindful of your practice, your teachers allocated times to begin and end class as well as other students in class when timing your arrival. It is recommended to arrive 15 minutes early for your classes. This will give you time to check in to your class, drop your belongings, turn your cell phone ringers to silent/off, set your mat down and allow yourself time to become grounded before your class starts. Doors will be locked 5 minutes after the start time of each class. Doors will be locked to ensure the safety of the teachers, students and their belongings as well as to foster privacy of the studio. Please do not knock on the door once it is locked as this means the class has already begun and we kindly ask that the students and teachers be respected.
Please enter through the door located on the West Side of the studio, facing 71st street as this is the front door to the studio.
Please be sure to bring your own yoga mat, water bottle and towel to each class. Zen Soul Studio will provide Sparkletts purified water system for your refill convenience. Please be sure to take your mat and all your belongings with you after each class.
Please be sure to take off socks and shoes before entering the yoga room. We recommend not wearing perfumes, strong scents or body odors to class as this could potentially cause headaches and discomfort for yourself and others while practicing.
Zen Soul Studio is NOT responsible for any lost or stolen items under any circumstance.
Zen Soul Studio is not responsible for any vehicle damage or theft.
Zen Should Studio reserves the right to change their policies and procedures at any time with out notice. You may find updates and information directly on our website.